Published on 5 December 2025
The 4* hotel Les Terrasses d’Eze trusts SecretBox | 15 years of Console SecretBox
Between Nice and Monaco, Les Terrasses d’Eze embodies the French art de vivre, combining discreet luxury, relaxation and wellness. This 4-star hotel offers 87 rooms with sea views, a 500 m² spa designed for detox and relaxation, and bistronomic dining where every dish is savoured facing the Mediterranean.
Since 2018, Les Terrasses d’Eze has chosen to equip itself with an online gift voucher & gift box shop, fully integrated into its world: the Console SecretBox, to sell directly, commission-free, with no intermediary. This shop is managed through Console SecretBox, software designed to support hotels, restaurants, spas and leisure and tourism businesses across France. The Console SecretBox teams are delighted to support Les Terrasses d’Eze; thank you for this fine collaboration and for your renewed trust. Since 2010, Console SecretBox has been supporting hotels, restaurants, spas and tourism professionals in the South of France, from Nice to Monaco, in creating their gift voucher & gift box offers, giving them autonomy, visibility and growth thanks to a shop naturally ranked on search engines and AI, bespoke packaging, a dedicated logistics team and an integrated marketing service.
“As soon as Secretbox was set up, we saw a boost effect, with a steady and growing multiplication of gift box revenue.”
“Today, the online gift box shop is central to the business plan of Les Terrasses d’Eze and it would be unthinkable to operate any other way.”
A solution planned from the opening
“Integrating Secretbox at Les Terrasses d’Eze has truly transformed our approach to selling gift boxes. When we opened the establishment in 2018, I immediately saw the need to professionalise this experience, particularly for selling SPA offers. As soon as Secretbox was set up, we saw a boost effect, with a steady and growing multiplication of gift box revenue. The tool made purchasing simple and autonomous for the customer, while ensuring professional follow-up.”
Online sales and time savings
“The time and productivity savings are also significant. With more than 70% of sales made online and directly, autonomously by customers, our teams free up operational time. The system makes it easy to track payments and gift vouchers, while offering a smooth, reassuring customer experience. Secretbox thus generates a daily flow of sales for us. And the tool is agile: we can easily create offers to boost quiet periods if needed.”
An integrated shop and lasting support
“What I particularly appreciate is the quality of the experience offered to customers. From our website, they switch to the official Secretbox shop with no visual break: the consistent design reassures them. The checkout is intuitive, and the option to personalise their gift voucher with a message is hugely popular.”
“I particularly appreciate the partnership relationship with the Secretbox teams. Their responsiveness and the relevance of their technical and strategic advice — whether on using or optimising the software — make the difference. You can feel their genuine involvement in our success: they listen, study our feedback to keep improving the tool. Secretbox evolves and adapts to support our performance ever better. Today, the online gift box shop is central to the business plan of Les Terrasses d’Eze and it would be unthinkable to operate any other way.”
Les Terrasses d’Eze is much more than a hotel: it is a place to live where every detail is designed to offer a memorable experience, between sea and sky, a few minutes from Nice and Monaco. With Console SecretBox, this signature now extends online, with a gift voucher and gift box shop that reflects the personality of the house: true to its world, and service-oriented. We thank them for their trust over the years!
For all establishments in the South of France — hotels, spas, restaurants, gourmet houses and tourism players — wishing to take back control of their gift voucher and gift box sales, the example of Les Terrasses d’Eze shows a clear path: a direct, commission-free shop, with a partner who understands the realities on the ground and provides long-term support.
