F.A.Q

Console SecretBox is the first all-in-one platform for creating and selling gift boxes and gift vouchers for hospitality, restaurant, wellness, spa, sport and leisure professionals.

It allows you to create your own customized e-commerce shop, sell directly from your back office, and manage the entire lifecycle of your gift vouchers, with zero commission on sales.

Console SecretBox also integrates the first AI assistant specialized in gift boxes to optimize your offers and product descriptions.

No, zero commission. Unlike platforms such as Smartbox, Wonderbox or other gift box software on the market that charge commissions, Console SecretBox guarantees 0% commission on all your sales.

You collect 100% of the amount from your gift boxes and gift vouchers directly into your account.

Console SecretBox integrates the first AI assistant specialized in gift boxes on the market. This exclusive artificial intelligence helps you:

• Automatically create personalized offers based on your industry
• Optimize your product descriptions to increase conversions (+30% on average)
• Get optimized suggestions from our database of over 10,000 gift boxes
• Generate tailored seasonal offers
• Optimize expert marketing aspects in real time
• Intelligently segment your customer base

The AI adapts to your sector (hospitality, gastronomy, spa, sport, wine tourism...) for highly relevant recommendations.

Console SecretBox offers specialized templates and features for:

• Hospitality: Palaces, charming hotels, boutique hotels, unique accommodations
• Restaurants: Fine dining, bistros, Michelin-starred restaurants
• Wellness: Spas, beauty centers, thalassotherapy
• Sport & Adventure: Outdoor activities, extreme sports
• Wine tourism: Wine estates, cellars, tastings
• Accommodation: Holiday rentals, bed & breakfasts, campsites
• Artisans: Food artisans, local producers

Console SecretBox accepts all modern payment methods:

• Secure credit card (Visa, Mastercard, American Express)
• Chèques Vacances Connect (E-ANCV) native integration
• Shared payment: purchase by multiple people
• Online collaborative gift funds
• Installment payment: in 2, 3 or 4 interest-free installments
• Bank transfer

Payment goes directly to your account, with no intermediary.

The collaborative gift fund allows multiple people to contribute financially to the purchase of a gift box. It's ideal for group gifts (retirement, birthday, wedding...).

The organizer creates the fund, shares the link with participants who contribute the amount they wish. Once the fund is complete or by the deadline, the recipient receives their gift box.

Yes, Console SecretBox includes a complete reseller management system (tourist offices, concierge services, partner shops...).

You can:

• Create dedicated interfaces for each reseller
• Configure customized automated commissions
• Track each reseller's performance in real time
• Generate detailed reports by reseller
• Manage vouchers awaiting sale

This way you develop a true professional distribution network.

Console SecretBox natively integrates with your existing tools:

Table booking: Zenchef, TheFork, GuestOnline

Hotel PMS: MEWS, Asterio, Infor, Thaïs, LEAN Hotel System, Micro Logic, Pi Electronique, Homing, Qualitelis, Booker

Delivery: Stuart (express delivery)

Benefits: direct booking with voucher number, automatic redemption, zero double entry, no-show reduction up to -60%.

Console SecretBox offers complete customization:

• E-commerce shop in your brand colors
• Premium physical gift boxes: eco-friendly high-end cases with premium finishes (exclusive design and printing service)
• Customized packaging for every occasion
• Personalized messages on gift vouchers
• Logos and visuals of your establishment
• Multiple delivery options: email, postal, on-site pickup

Console SecretBox automatically manages your accounting obligations:

• Customizable VAT rate configuration
• VAT management for single-purpose vs multi-purpose vouchers (legal compliance)
• Automatic invoicing of all sales
• Schedulable automated accounting exports
• Customized invoice numbering
• Credit note generation for refunds
• Guaranteed accounting compliance

Console SecretBox includes real-time analytics dashboards:

• Detailed sales statistics by period
• Performance by product and by reseller
• Seasonal analysis of your sales
• Top resellers and best-selling products
• Measurable marketing ROI
• Real-time order and invoice tracking
• Customizable exports for in-depth analysis

Yes, Console SecretBox has an advanced marketing system:

• Promo codes with multiple conditions (amount, period, first order...)
• Automated marketing campaigns
• A/B testing of your offers
• Time-limited events and offers
• Private sales for your corporate or business clients
• Highlighting and promoting offers

Using vouchers is simple and modern:

• QR code scan directly from the customer's mobile
• Online booking with voucher number (if integration enabled)
• Automatic redemption upon use
• Dedicated recipient interface to view their vouchers
• Validity tracking and automatic reminders
• Option for partial or full refund if needed

Console SecretBox vs Commission-based platforms:

With Console SecretBox, you keep full control of your gift box business.

Our team of experts is at your service:

• Dedicated expert support by industry
• Availability: Monday to Friday, 9am-6pm
• Phone: +33 3 84 73 86 60
• Email: integrated support within the platform
• Resources: downloadable tutorials, interactive guides, FAQ
• Training: personalized onboarding included at setup

Contact us for a personalized demo

Getting started is simple and supported:

1. Request a demo via our contact form
2. Initial setup: our team helps you configure your console
3. Create your offers: use AI to generate your first gift boxes
4. Customization: adjust your shop's appearance to match your brand guidelines
5. Training: hands-on session with our experts
6. Launch: start selling, we stay by your side