Published on 25 November 2025
Le Couvent des Minimes: 11 years of renewed trust with Console SecretBox | Testimonial for the 15 years of Console SecretBox
“Since 2011, we have trusted Secretbox to manage the sale of gift vouchers and gift boxes at Le Couvent des Minimes. When we reopened after renovation, we had the chance to reinvent ourselves, and Secretbox supported this new chapter effectively and relevantly, thanks to a level of personalisation of offers and experiences well above competing tools. Over time I have seen the console evolve, adapting to consumers and new buying behaviours, but above all to us professionals, to our personal story and to our needs. We are a family house for which sincere human relationships matter. The Secretbox teams share that same spirit. They stepped into our story and gave us, with great emotional intelligence, personalised advice to support our reopening and our commercial development. Their support is exceptional and deserves to be highlighted. For me, the success of this long collaboration owes as much to the quality of the tool as to the quality of the exchanges, and to the relevance of the advice provided day to day. In 11 years, and even more since our reopening, the Secretbox console has become a genuine commercial lever, significantly boosting our offer sales. Thanks to the tool, we now sell 15 gift boxes a day. The ease of setup and the autonomy the back office gives us allow us to be proactive, in step with the company’s immediate needs. For me, in terms of responsiveness the platform is unrivalled, and in terms of productivity too. I have seen a huge time saving for our teams. The tool removes repetitive tasks, automates processes, and lets our staff focus on their work and on the customer experience. With Secretbox, we have seen our revenue grow and the average gift box basket increase; we benefit from personalised advice and precise sales tracking. In fact we have adopted an exclusive policy: no gift box sale is made outside Secretbox any more. It is a key element of our commercial performance.”
FAQ – Le Couvent des Minimes & Console SecretBox
❓ How does SecretBox make gift box management easier?
Centralisation and automation of processes to save time and limit errors.
❓ How to adapt the offer to customer expectations?
SecretBox personalises offers and integrates new features such as the gift pool and split payment.
❓ Is the support from the Api & You team really effective?
Yes: availability, personalised guidance and fast answers are at the heart of the partnership.
❓ What commercial impact has the console had?
Gift box revenue multiplied by four since the crisis, and an exclusive policy of selling through SecretBox.
