Published on 25 November 2025

Les Maisons Emmanuel Renaut: 14 years of trust with Console SecretBox

“As early as 2011, we chose Secretbox to offer our gift boxes autonomously, simply and effectively. The platform completely transformed the way we work: it made us visible to our customers and let us sell online and directly in a smooth way, while giving our team great autonomy. These 14 years of loyalty rest on the tool’s performance, but also on a genuine relationship of trust and mutual commitment with Api & You. On the operational side, Secretbox brings extraordinary time savings to the reception team: it connects with our PMS software and our table reservation system, automates processes, removes repetitive tasks and centralises all requests. Its flexibility proved invaluable during the Covid crisis, when managing offers and validity extensions was done with no stress at all. Its reliability lets us guarantee an impeccable customer experience. On the commercial side, in 14 years we have never stopped improving our revenue from gift voucher and gift box sales. Every year is a year of growth. But beyond the tool, we feel truly listened to and supported by contacts who are available, effective and sincerely invested in our success. There is a real human closeness with Api & You: every request is handled personally and the exchange is always constructive. That is also what gives meaning to a lasting, enriching partnership. Api & You is always one step ahead in its analysis of the market, of our hotel and restaurant professions, of consumer behaviour, and lets us benefit from it. We feel unique and privileged. There is joy in working together, and for us that matters.”

FAQ – Les Maisons Emmanuel Renaut & Console SecretBox