Testimonial from Olivier Raveyre, Cheval Blanc Saint-Tropez
Published on: Tuesday 6 June 2023
TL;DR - Key Points of the Testimonial
- LVMH luxury hotel : Cheval Blanc Saint-Tropez chooses Console SecretBox
- Playful solution : Premium, engaging customer experience
- GDPR compliance : Full compliance with data protection standards
- Perfect integration : Brand guidelines respected 100%
- Complete autonomy : Managed with no intermediary or third party
- Tailor-made service : Aligned with the Cheval Blanc philosophy
Cheval Blanc Saint-Tropez: The excellence of the LVMH group
Cheval Blanc Saint-Tropez represents the hotel excellence of the LVMH group. This exceptional establishment chose Console SecretBox to offer its guests online experiences worthy of its worldwide reputation.
"A playful solution, in perfect compliance with GDPR standards and fully integrated into our brand guidelines."
— Olivier Raveyre, Cheval Blanc Saint-Tropez
A tailor-made service philosophy, digitalised
"Cheval Blanc St-Tropez wanted to offer its guests a choice of online experiences reflecting its entire philosophy of tailor-made service. To this end, we chose to work with API&YOU, who offered us a playful solution, in perfect compliance with GDPR standards and fully integrated into our brand guidelines."
Tailor-Made Service
Personalised experiences in line with the Cheval Blanc philosophy
GDPR compliance
Full compliance with data protection standards
Perfect Integration
Brand guidelines fully respected
Autonomy and total control
"Console SecretBox met all our expectations with a dedicated tool that we manage in complete autonomy, without third parties."
Advantages of Console SecretBox autonomy:
- Total control : Independent management of your gift box shop
- No intermediary : Direct relationship between the hotel and its guests
- Dedicated tool : Solution personalised to your specific needs
- Autonomous management : Total freedom in your sales strategy
Why is Cheval Blanc a benchmark in luxury?
The choice of Console SecretBox by an establishment of the calibre of Cheval Blanc Saint-Tropez (LVMH group) reflects the quality and level of requirements our solution can meet. This benchmark in luxury hospitality validates our technological approach and our ability to meet the highest standards.
LVMH Standards
Compliance with the requirements of the world leader in luxury
Technical Excellence
A solution worthy of exceptional establishments
Frequently Asked Questions (FAQ)
Is Console SecretBox suitable for luxury hotels?
Absolutely. The testimonial of Cheval Blanc Saint-Tropez (LVMH group) shows that Console SecretBox meets the highest requirements in terms of quality, security, personalisation and customer service in luxury hospitality.
How does Console SecretBox comply with GDPR?
Console SecretBox is designed in full compliance with GDPR standards. All customer data is protected, consents are managed in accordance with regulations, and establishments retain total control over their data with no sharing with third parties.
Can the solution integrate perfectly with my brand guidelines?
Yes, Console SecretBox offers complete personalisation of your gift box shop. Colours, fonts, logos, layout: everything can be adapted to fully respect your visual identity and brand guidelines.
What makes Console SecretBox "playful" according to Cheval Blanc?
The Console SecretBox interface offers an engaging, pleasant shopping experience: intuitive navigation, attractive presentation of offers, a smooth customer journey, and interactive features that make buying gift boxes enjoyable and modern.
Does Console SecretBox require intermediaries or third parties?
No, and this is a major advantage highlighted by Cheval Blanc. You manage your shop in complete autonomy, without depending on intermediaries. You keep total control of your sales strategy and customer relationship.
How does Console SecretBox adapt to a tailor-made service philosophy?
Console SecretBox lets you create personalised experiences reflecting your unique positioning. You can offer tailor-made gift boxes, adapt descriptions to your tone, and create offers that match your service philosophy exactly.
What other prestigious establishments use Console SecretBox?
Console SecretBox equips many exceptional establishments: 50% of Michelin-starred restaurants, palaces, luxury spas, and prestigious houses in French hospitality, dining and the art of living.
Does Console SecretBox charge commissions, like with Cheval Blanc?
No, Console SecretBox works on a 0% commission model. Like all our clients, Cheval Blanc keeps 100% of its gift box revenue, with no sharing with third-party platforms, which maximises profitability.
Prestige Reference
Cheval Blanc Saint-Tropez (LVMH Group) puts its trust in Console SecretBox
Join the luxury references
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Discover Console SecretBoxOlivier Raveyre
Cheval Blanc Saint-Tropez
LVMH Group - Luxury Hospitality
