Published on 25 November 2025

Hôtel & Spa du Castellet: 14 years of success with Console SecretBox

“As early as 2011, Secretbox revolutionised gift voucher management at the Hôtel & Spa du Castellet. Before, we processed them individually with layout templates. It was incredibly tedious. Since the tool was set up, everything has changed completely. Compared with other platforms and software, Secretbox is easy to use. The initial training gave us all the keys to be autonomous and effective: instant creation, accessible statistics and great intuitiveness. In 14 years of loyalty, we have seen a real productivity gain. Our teams save time thanks to automated gift box management and simplified oversight. Above all, Secretbox adapts continuously to stay in line with our needs and new consumer habits. Features are added, such as the gift pool, split payment or promo codes, and keep us in step with market trends. This long-term partnership has become a genuine competitive advantage, built on innovation, performance and trust. Performance, because since Covid we have multiplied revenue from gift voucher and gift box sales by four. We regularly increase the share of additional business and we know we still have marketing levers to activate to raise the average basket. Trust, because the support from the Secretbox teams is excellent: constant availability, fast responses and personalised advice. In 14 years, we have never considered replacing Secretbox with another tool, because for us it is the most accomplished solution on the market.”

FAQ – Hôtel & Spa du Castellet & Console SecretBox