Published on 3 November 2025

Console SecretBox supports the Cheval Blanc Lembach: 15 years of the solution for selling gift vouchers & gift boxes commission-free

Selling gift vouchers & gift boxes all year round

"We chose to adopt the Console SecretBox because we were happy with the administration of our website, fun and easy to use with API & YOU. At the time, digital gift boxes were becoming more and more in demand. It was necessary for us to follow this evolution."
So began the Cheval Blanc Lembach's transition to digital management, anticipating customers' growing preference for gift offers that are easy to buy, to give and to receive, day and night.

"The fact that the two are linked (website and console) was also very practical."

A responsive team and a solution that is easy for our teams to use

Setting up the console, like keeping pace with market developments, has always been smooth. "We share our needs with the teams by email: they respond quickly to our requests and adapt easily to the needs of our customers and our website visitors." The system, designed to relieve and save time, allows effective management as customers turn massively to e-gift boxes, especially during the holidays or for spur-of-the-moment purchases.

"It is instinctive to use and easy to get to grips with."

Creating new offers quickly

Among the favourite functions, the ability to quickly create gift boxes for occasions or to schedule their publication is highly praised. "We can set up special offers for Mother's Day for example, and then easily remove them, or schedule specific dates." SecretBox's flexibility supports hotel creativity, while guaranteeing payment security and clear, reliable, centralised management.

"SecretBox saves our staff precious time, because customers, who can choose between digital or postal delivery, largely opt for the digital version."

Gift boxes available 24/7: selling even when we are closed

Thanks to SecretBox, customers can order at any time, even late in the evening. "We see instinctive purchases: the moment they think of it, they go to the website in a few clicks." This responsiveness directly contributes to revenue growth, especially at Christmas, when gift box sales reach their annual peak.

"The console provides a high level of payment security, and payment is much simpler."

Availability of the Console SecretBox & Api & You teams

Mrs Bastian highlights the relationship with the team: "We have the opportunity to talk regularly when we have particular needs. We are in contact with our dedicated contacts, who pass on our requests. The atmosphere is good, the team is friendly and attentive." A testimonial that underlines the importance of human closeness, alongside technological power.