Jiva Hill Resort - Relais & Châteaux: +30% revenue thanks to Console SecretBox

Jean-Baptiste Marin, Director of Sales & Marketing
Jiva Hill Resort - Relais & Châteaux shares 3 years of success with Console SecretBox

In the three years he has held the position of Director of Sales & Marketing at the Jiva Hill Resort - Relais & Châteaux, Jean-Baptiste Marin has seen the concrete commercial impact of Console SecretBox on his exceptional establishment.

📈 Exceptional results: +30% annual growth

"Over the last financial years, we began overhauling our gift box offer based on the best practices shared by Api & You, in order to structure relevant products", explains Jean-Baptiste Marin.

"The effect was quickly visible: our gift box revenue grows by an average of 30% per year, i.e. an annual volume equivalent to one extra month of business for the establishment today."

Concrete, measurable results:

• +30% growth in gift box revenue per year
• 1 extra month of business generated annually
• Tangible ROI that few solutions can claim
• Steady growth over 3 consecutive financial years

🚀 Exceptional flexibility and adaptability

"The strength of Console SecretBox is its great flexibility, its permissiveness and its adaptability. Creating new products takes just a few clicks", stresses the Director of Sales.

This agility allows the Jiva Hill Resort to:

• Quickly create new personalised offers
• Adapt to Relais & Châteaux market trends
• Meet the specific needs of the high-end clientele
• Constantly innovate in their experience offerings

📱 A centralised 360° marketing strategy

To support gift box sales, the Relais & Châteaux establishment draws up a sharp marketing plan with targeted actions:

• Newsletters personalised for the premium clientele
• Private sales exclusive to Relais & Châteaux
• Social media campaigns targeted at the high-end market
• SEA campaigns to maximise visibility

"All these actions redirect to Console SecretBox, which centralises and serves our marketing and commercial strategy."

💪 Technical robustness during traffic peaks

"During key periods such as Black Friday or Christmas, the robustness of the system handles heavy traffic peaks without any technical failure", confirms Jean-Baptiste Marin.

Crucial reliability for a Relais & Châteaux establishment that cannot afford any technical incident during periods of high demand.

⚙️ Operational simplicity and precious time savings

"The operational simplicity of Console SecretBox also deserves a mention. The platform centralises and automates the entire process, which frees up precious time for the teams."

The concrete operational benefits:

• No more manual entry and human error
• No more multiplication of media
• No loss of information thanks to centralisation
• Automated accounting reporting
• Complete management from a single console

🤝 Exceptional human support

"Finally, I want to highlight the human support of the Console SecretBox team, which has always been there to help us structure and go further on the relevance of our offers", says the Director of Sales & Marketing.

"Thanks to this support, the marketing and commercial investment around the console is perfectly synchronised with our needs and ambitions: Console SecretBox has established itself for us as a growth lever."

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